Refunds & Returns Policy

AQUAFLEX International
Last updated: March 24, 2020
Thank you for shopping at our website: being run & operated by AQUAFLEX International.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Aquaflex International , 2115 Spruce Creek Circle West Port Orange, FL 32128 .
• Service refers to the Website.
• Website refers to AQUAFLEX International , accessible from
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
Please contact us before returning a defective item in order to receive the return shipping
address and other instructions.
Did your item arrive damaged, different or not working? If so you are protected and can make a
claim, the procedure is outlined below.
1. Within 15 days of receiving the product contact us with a photo or video explaining
the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
If Approved, we will refund or resend the item, you may also be asked to return the product
Your Order Cancellation Rights
The deadline for cancelling an Order is 15 days from the date on which You received the
Goods or on which a third party you have appointed, who is not the carrier, takes
possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by
means of a clear statement. You can inform us of your decision by:
• By sending email to:
• By visiting our website: aquaflexinternational/refund-policy
• By contacting customer support via “Live Chat” on our website.
We will reimburse You no later than 15 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns:
In order for the Goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 15 days
• The Goods are in the original packaging
The following Goods cannot be returned:
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods:
You are responsible for the cost and risk of returning the Goods to Us. You should confirm the returning address from our online customer support representative before sending the Goods to us.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact us:
If you have any questions about our Returns and Refunds Policy, please contact us:
• By sending email to:
• By visiting our website: aquaflexinternational/refund-policy
• By speaking to “Live Chat” Assistant on our website
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
Return and Refund Policy. https//
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